Returning your parcel is as easy as 1, 2, 3.

  1. 1Enter your details

  2. 2Print your label at home or at a nearby Post Office

  3. 3Post your parcel


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Return details

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Your details

We collect your personal information to facilitate the return of goods to participating merchant retailers. The personal information being collected will not be used for any secondary purposes. Your personal information will be disclosed to the retailer to whom the product is being returned. For support and service delivery purposes your personal information will also be visible to our partner organisation that hosts this service. Without your personal information we would be unable to provide you with this returns service. Subject to some exceptions allowed by law, you may request access to your personal information while we store it. We will assess your request in accordance with the law and tell you why if access is denied. A request to access, update or correct any information should be directed to the Privacy Contact Officer, Australia Post, GPO Box 1777, Melbourne, Vic, 3001. For more information please see our Privacy Policy